Returns

Each Consumer has the right to withdraw from the concluded contract within 14 days of receiving the order. In this case, it is considered that the contract has not been concluded, and the parties return mutual benefits (ie the Consumer returns the purchased goods, and the Seller returns the price paid by the Consumer).

The exercise of this right is possible if the Buyer meets the following conditions:

the product has not been used, copied or damaged in any way,

the return product is accompanied by a fiscal receipt, or warranty

a completed return form, which can be obtained on request by email at: contact@zerowasteshop.pl

If the Buyer returns to the Seller a product that does not meet the above requirements, the Seller will send it back to the Buyer. We guarantee a refund equal to the price of the item + shipping costs. The money will be returned within 14 business days by bank transfer to the indicated account.

Complaints

At the time of receipt of the goods from the postman / courier, we ask you to carefully check the condition of the package. In the case of damage to the packaging or protective tape, please write down the complaint protocol with the courier and contact us immediately. Any complaints in this respect will be taken into account only after delivery of the complaint protocol signed by you and the courier. All products in the store's offer are brand new, but if after receiving the goods you will find physical defects in it, please contact us by phone or email, and then send it to the following address:

AE Company Edyta Adamowicz

Białystok Science and Technology Park

ul. Żurawia 71, 15-540 Białystok

contact: contact@zerowasteshop.eu

In order for the complaint to be considered, you should attach a guarantee to the returned product and a completed refund form.